Frequently Asked Questions

Get answers to the most commonly asked questions about Visa SavingsEdge.

General Information

What is Visa SavingsEdge?

The Visa SavingsEdge program provides enrolled Visa Business cardholders automatic discounts on qualifying purchases at participating merchants. Discounts require no coupons or codes, because they are applied as statement credits on enrolled Visa Business cardholders' future account statements.

Is there a fee to enroll in the program?

No. Simply register your valid Visa Business card on the "Enroll Now" section of the program website at www.visasavingsedge.ca . After you receive enrollment confirmation, you'll receive automatic discounts as statement credits when you use your enrolled card to make qualifying purchases at participating merchants.

Enrollment and Eligibility

How do I enroll?

Enroll your eligible Visa Business Card on the "Enroll Now" section of the program website at www.visasavingsedge.ca . You will be required to read and accept the program Terms and Conditions on your own behalf and on behalf of your business to complete your enrollment.

How do I know if my Visa Business Card is eligible?

When you enter your Visa Business card number during enrollment, Visa will verify your card's eligibility and send confirmation of enrollment. Eligible cards include Visa Business credit or debit cards that are issued in Canada and are in good standing. Visa Business prepaid cards (including Visa Gift Cards) are not eligible.

Can I enroll more than one Visa Business card in Visa SavingsEdge?

Yes. You can enroll up to 10 eligible Visa Business cards under a single login if you are the business owner or if you are authorized by the business owner to enroll multiple cards. Only the cardholder who enrolled the cards will receive email communications about the program and can access the password protected section of the program website. To allow multiple cardholders to receive emails about the program and have account access on the program website, each card must be enrolled separately under a different email address. The discounts received for each qualifying purchase will appear on the account statement for the Visa Business card used to make the qualifying purchase.

How can I invite another business to join Visa SavingsEdge?

Sharing the benefits of the Visa SavingsEdge program is easy. Simply click the email share icon in the footer of the program site to send an email to a Business Friend. Your contact will receive an email explaining the benefits of the program along with a link that allows them to join immediately, if eligible.

Why did I receive an error message when I tried to enroll?

Be sure you completed all required fields. Also, confirm that you correctly entered your email address and password in the entry and confirmation fields. If you cannot complete your enrollment, please contact Visa Customer Care Services at 1-855-300-5523 for assistance.

What should I do if I received a message that my card is already enrolled?

Your employer or an employee of your business who is authorized to register your card may have enrolled your card. Keep in mind, a card number may be enrolled in the program only one time. If another employee has the same card number and enrolled the card number, you cannot enroll the same card number in the program. If you would like more information about enrollment, please contact Visa Customer Care at 1-855-300-5523 for assistance.

Someone told me I'm enrolled in Visa SavingsEdge. How was I enrolled?

Your employer or an employee of your business who is authorized to register your card may have enrolled your card. If so, changes to your profile, access the program website and receipt of program emails are available only to the authorized cardholder who registered your card. To change this, your card must be removed from the program by the cardholder who enrolled your Visa Business card in Visa SavingsEdge. Then, you can re-enroll using your own email address.

Why do I need to give my full card number?

Your full card number is required to confirm eligibility to participate in the Visa SavingsEdge program, to track your qualifying purchases and to enable Visa to issue your statement credits. Visa will not use this information for any purpose other than in relation to your participation in the program. and Visa will only use this information in accordance with Visa’s privacy policy.

Purchase Requirements & Offer Terms

How do I get Visa SavingsEdge discounts?

It's easy. Just follow these simple steps:

1. Enroll your eligible Visa Business card(s) online at www.visasavingsedge.ca.

2. Accept the program Terms and Conditions on behalf of yourself and your business.
3. Receive confirmation from Visa that your card(s) is/are enrolled in the Visa SavingsEdge program.
4. Make qualifying purchases at participating merchants with active discount offers. Click here for more information on qualifying purchases.
5. The discount amount will be automatically calculated based on the merchant offer terms (please see "Discounts" and "US Merchant Offers" for current merchant offers).
6. You will then receive the discount as a statement credit posted on a future Visa Business Card statement within 4 to 6 weeks.

How do I find specific merchants or items?

To search for a specific merchant, item or shopping category, simply enter a keyword in the text-entry field near the top of any page. You can also click on the "Discounts" and the "US Merchant Offers" tab on the program website for a full view of all the merchants where you can get discounts through Visa SavingsEdge.

How is the amount of the discount calculated?

The discount amount is automatically calculated based on the specific merchant offer terms. For example, if a merchant is offering a 5% discount on all qualifying purchases, then a qualifying purchase of $100 (including sales tax and shipping) will receive a $5 credit on a future statement. Current offer details are available at the "Discounts" and the "US Merchant Offers" section of the program website at www.visasavingsedge.ca.

Does the discount apply to total purchase price, including sales tax, shipping, etc.?

Yes. The discount applies to the total purchase price charged to your enrolled Visa Business card, which may include applicable sales taxes and shipping charges.

What purchases qualify to receive a discount? What is a qualifying purchase?

Qualifying purchases include any point of sale purchase (including any Visa payWave purchase), Internet purchase, phone or mail order purchase, made with an enrolled Visa Business Card, which is processed or submitted through the VisaNet payment system and that meets the terms of the merchant discount.

What if I made purchases before I enrolled my card in Visa SavingsEdge?

Only the qualifying purchases you make after you enroll your Visa Business card (and receive confirmation of your enrollment) can qualify for a discount.

Which merchants participate in the Visa SavingsEdge program and what are their offer terms?

All of the merchants participating in the Visa SavingsEdge program can be found on the program website at under the "Discounts" page for Canada offers, as well as on the "US Merchant Offers" page for select US offers. New offers may be added or existing offers may be modified or removed at any time, so please check back often to view current offers.

Do Visa SavingsEdge offers supersede any rebate or special offer I receive from the merchant?

No. The Visa SavingsEdge program provides discounts in addition to other offers made by participating merchants.

Statement Credits

How will I receive my Visa SavingsEdge discounts?

Discounts will be automatically posted as credits to your enrolled Visa Business card account and will appear on a future statement. Look for credits with the following description: "Credit SavingsEdge - [Merchant Name]" or "Credit Visa SavingsEdge US - [Merchant Name]".

When will my discount appear on my Visa Business card statement?

Your statement credit will be posted on a future statement. Due to processing time, the credit may not be posted during the same period as the statement on which the related qualifying purchase is posted. Generally, you should see the credit posted within 4 to 6 weeks of the qualifying purchase.

I noticed a purchase and credit discrepancy on my Visa Business card statement. What should I do?

A discrepancy may occur if any of your purchases were not qualifying purchases. Visa SavingsEdge discounts apply to qualifying purchases only. Also, it may take more than one statement cycle for some of your credits to be posted. If over 6 weeks have passed since your qualifying purchase was made and you do not see the corresponding credit on your statement, contact Visa Customer Care Services at 1-855-300-5523 to investigate.

How will I recognize the credit on my statement?

When you receive your statement, look for a credit with the following description: "Credit Visa SavingsEdge - [Merchant Name]" or "Credit Visa SavingsEdge US - [Merchant Name]".

Is there a limit to how many statement credits I can earn?

There may be limits and restrictions associated with a given merchant offer. Please review each merchant offer for details. Participating merchants and current offer details are available online at www.visasavingsedge.ca

I made a purchase at a participating merchant and have not received my discount. Why is that?

Allow about 4 to 6 weeks after your qualifying purchase for your credit to post to your account. If you have not received your statement credit after ten weeks, contact Visa Customer Care Services at 1-855-300-5523 to investigate.

Visa SavingsEdge Select US Merchant offers

How do I take advantage of the select US Merchant offers?

Once you are enrolled in the Visa SavingsEdge program in Canada, you will automatically be eligible to take advantage of select US merchant offers from the Visa SavingsEdge US program.

What are the select US Merchant offers available?

All select merchant offers in the Visa SavingsEdge US program can be found on the US Merchant Offers tab of the program website at www.visasavingsedge.ca . New offers may be added or existing offers may be modified or removed at any time, so please check back often to view current offers.

How are discounts calculated?

Discounts are calculated in US dollars. Where a US dollar credit is applied to a Canadian dollar Visa Business card, the credit is converted at the foreign currency conversion rate established by Visa in effect on the date the credit is posted to the Cardholder's Account.

How will I receive my select Visa SavingsEdge US discounts?

Discounts will be automatically posted as credits to your enrolled Visa Business card account and will appear on a future statement. Look for credits with the following description: "Credit Visa SavingsEdge US - [Merchant Name]".

Canceling Program Participation

How do I cancel my participation in Visa SavingsEdge?

To cancel your participation in the Visa SavingsEdge program, simply sign in to the program website at www.visasavingsedge.ca and click on "Manage Cards." Then, click the "delete" option next to each card you wish to remove from the program. If you delete all cards enrolled in the Visa SavingsEdge program, you will no longer receive discounts on qualifying purchases at participating merchants.

I'm no longer receiving discounts and I did not cancel my participation. What should I do?

It's possible that your Visa Business card number has changed because you reported it lost or stolen. If so, you should enroll your new card number on the program website at www.visasavingsedge.ca. If your card number has not changed, please contact Visa Customer Care Services at 1-855-300-5523 to investigate. NOTE: If your account is not in good standing, your participation in the program may be discontinued. When your account returns to good standing, you may begin to receive the discounts again after you re-enroll in the program.

Can I re-enroll in Visa SavingsEdge after I have cancelled my participation?

Yes, you can re-enroll at any time. Once re-enrolled, you will resume receiving Visa SavingsEdge discounts on qualifying purchases at participating merchants.

Will I be able to keep my statement credits if I cancel my participation in the Visa SavingsEdge?

Yes. You will receive statement credits on any qualifying purchases made at participating merchants prior to canceling your participation in the Visa SavingsEdge program.

Visa Customer Care

What happens if my card is lost or stolen?

If your Visa Business card is lost or stolen, first call your issuer at the telephone number on your cardholder agreement or on your account statement. If you do not have your cardholder agreement or an account statement, call 1-855-300-5523 to report the loss or theft.

What if I receive a replacement Visa Business card with a different card number?

If your issuer provides you with a replacement Visa Business card with a different account number, you must enroll your replacement card in the Visa SavingsEdge program to continue receiving automatic discounts on qualifying purchases at participating merchants. You must also remove the previous card number that was replaced.

What if I forget my password?

You can reset your password by clicking on "Forgot password" on the Sign In screen of the program website at www.visasavingsedge.ca. After you enter your email address and successfully answer your security question, a temporary password will be sent to your email address. The next time you log in, you will use the temporary password. Then you can reset your password. If you forget the answer to your security question, please contact Visa Customer Care Services at 1-855-300-5523 for assistance.

Where can I learn more about Visa SavingsEdge and get answers to general questions?

You can review the Frequently Asked Questions (FAQs), the Discounts section and the Terms and Conditions on the program website at www.visasavingsedge.ca.

Who do I contact if I have problems enrolling my Visa Business card?

Please contact Visa Customer Care Services at 1-855-300-5523 for any questions related to enrolling in the Visa SavingsEdge program.

Who do I contact if I have questions about my discounts and/or statement credits?

If you have questions regarding any Qualifying Purchases, Discount Offers and/or statement credits related to the Program, please contact Visa Customer Care Services at 1-855-300-5523 for investigation and/or referral to your Visa Business Card issuer, as appropriate. If you have any other questions regarding your Visa Business Card or statement, please contact the customer service representative at your Issuer. The Issuer's contact information may be on the back of the Visa Business Card or in the Card Agreement.

Email Communications

How will my email address be used?

Visa may send you periodic email updates to inform you of program changes or updates. You may also receive promotional communications about the Visa SavingsEdge program, participating merchants, offers and program updates if you opt-in to receive them and note that you may unsubscribe from these promotional communications at any time.

What if I would like to receive promotional emails about Visa SavingsEdge?

When you enroll in the Visa SavingsEdge program, you can indicate your preference to receive promotional offers. You can change your preferences at any time by logging in to your account on www.visasavingsedge.ca and by clicking on Preferences.

What if I prefer not to receive any emails about Visa SavingsEdge?

When you enroll, you can indicate your preference not to receive promotional emails about the Visa SavingsEdge program. You can change your preferences at any time by logging in to your account on www.visasavingsedge.ca and clicking on My Account.

How often will I receive program updates?

Visa will send no more than one program update per quarter (3-month period). Program updates provide useful information about your account, highlight new program features, announce changes to Terms and Conditions and more.

Security & Privacy

Is my information secure?

The security of your personal information is extremely important to Visa, and we are committed to protecting the information we collect. While we cannot guarantee absolute security of your personal information, Visa uses rigorous security protocols to protect your personal data from loss, misuse, alteration, and unauthorized access.

What strategy does Visa take against phishing?

Visa employs multiple layers of security to guard against phishing attacks against the Visa brand, our customers, products, programs and services. Our fraud detection, site blocking and site shutdown programs are administered via a central, anti-fraud command center, hosted by a leading anti-pharming and anti-phishing service provider. Visa's service provider monitors millions of emails daily with feeds from multiple partners (e.g. Microsoft, AOL/Netscape, EarthLink, Internet browsers and proprietary feeds) and has standing orders to shut down confirmed fraudulent sites. Staffed by over 40 fraud analysts, Visa's 24/7 command center has multi-lingual capabilities and can shut down sites domestically or internationally.

How do I know the emails I receive from Visa SavingsEdge are legitimate?

Visa SavingsEdge emails will always include the program name in the sender's name field. We will NEVER ask you for personal information or to verify anything about your Visa Business card account. Requests like these are often scams, and Visa and Visa card issuers take great care to avoid sending any email that may be confused with these types of scams. If you receive an email purporting to be from Visa or any Visa card issuer that you believe is not legitimate, please forward it to phishing@visa.com.

See if you're eligible

Enter the first six digits of your Visa Business card to verify that your card is currently eligible to enroll in Visa SavingsEdge. It's easy and secure.

Is this safe?

Yes. The first six digits are used to verify that your card is a Visa Business card and eligible to enroll in Visa SavingsEdge. The first six digits of your card cannot be used for personal identification.


Why do I need to enter my card number?

The financial institution that issues your Visa Business card must participate in Visa SavingsEdge in order for your card to be eligible for enrollment. By entering the first six digits, we can confirm that your Visa Business card is currently eligible for enrollment.



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